Shipping and Delivery Policy
Julie & Paul Montreal
1. Our Shipping Commitment
At Julie & Paul Montreal, we aim to deliver your order as quickly, safely, and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.
2. Processing Time
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Orders are processed within 1–3 business days.
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Once your order has been shipped, you will receive a confirmation email with tracking information.
3. Delivery Time
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The average delivery time is 3–7 business days, depending on your location.
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Please note that delivery times are estimates and may vary due to:
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High demand periods
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Carrier delays
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Customs inspections or procedures
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4. Shipping Method & Origin
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All orders are shipped directly from our supplier.
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Our suppliers may be located outside Canada, including China.
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As a result, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
These costs are not controlled by us and are the responsibility of the customer where applicable.
5. Shipping Costs
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Shipping costs are clearly displayed during checkout.
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Fees may vary based on:
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Order weight
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Shipping destination
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Selected shipping method
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6. Responsibility & Delivery Issues
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Once tracking information confirms that an order has been delivered to the address provided, responsibility transfers to the customer.
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Customers are responsible for entering an accurate and complete shipping address.
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Any address errors must be reported within 24 hours after placing the order.
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We are not responsible for delays or non-delivery caused by incorrect address details.
7. Contact
If you have any questions regarding shipping or delivery, please contact us: