Terms and Conditions


Julie & Paul Montreal

1. Applicability

These Terms & Conditions apply to all purchases made through the website of Julie & Paul Montreal. By placing an order on our website, you agree to these Terms & Conditions.

2. Product Information

We make every effort to ensure that product descriptions, images, and information on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur. Such errors do not entitle customers to compensation or cancellation unless legally required.

3. Orders & Payment

  • All orders are processed only after full payment has been received.

  • Available payment methods may vary depending on the customer’s location.

  • Customers are responsible for ensuring that their chosen payment method is available in their country or region.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our supplier, which may be located outside Canada, including China.

Delivery times are estimates and may vary due to customs procedures, carrier delays, or external factors beyond our control.

5. Returns & Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding returns, refunds, and cancellations.

6. Liability

  • We are not responsible for loss or damage during shipping once tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for providing a correct and complete shipping address.

  • We are not liable for delivery issues resulting from incorrect or incomplete address information.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of Julie & Paul Montreal and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have a complaint or concern, you may contact us in writing via:

info@juliepaulmontreal.com

We aim to respond to all inquiries and complaints within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer laws. Where legally required, local consumer protection regulations will apply.

10. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time. Changes will take effect immediately once published on our website.